FAQs

An eSIM plan is a digital SIM that can be downloaded onto your device.

Instead of inserting a physical SIM card, you activate the plan by downloading it to your phone.

It works the same way as a traditional SIM but without the plastic card.

A travel eSIM is an eSIM plan designed specifically for short-term international trips. Instead of buying a physical SIM at the airport, you download a mobile data plan directly to your phone before or during your trip.

It allows you to access data on local mobile networks without changing your primary SIM card.

When you purchase a plan:

1. We provide a QR code and install link.

2. You can either:

   • Scan the QR code in your phone settings, or
   • open the link on your phone.

3. The mobile plan downloads to your device.

4. Your service activates — no physical SIM required.

Installing requires an active internet connection, so it’s best to install the eSIM before you go, or while connected to Wi-Fi.

Most modern smartphones support eSIMs.

To check, on your phone go to Settings → Mobile Data → Add eSIM.

If you see the option, your device is compatible with eSIMs.

Now you just need to check if your phone is carrier locked. A carrier lock is a restriction on a phone that ties it to a specific service provider. This might be the case if your phone is on contract.

For iPhones, go to Settings > General > About > Network Provider Lock and look for “No SIM restrictions”.

For Android, go to Settings > Connections > Mobile networks > Network operators and try to manually select a network. If you can only see one, it is likely locked.

Alternatively, you can try swapping out the SIM card for one on a different network. If you can still make calls and get online, your phone isn’t carrier locked.

Yes. Most modern smartphones allow Dual SIM functionality.

You can:

• Use your home SIM for calls & SMS
• Use your travel eSIM for mobile data

This avoids roaming charges while staying reachable.

Most travel eSIMs are data-only, meaning:

• You get mobile internet
• You typically do NOT get a local phone number

You can still use apps like WhatsApp, FaceTime, Telegram, or Zoom for calls and messages.

Almost always.

Traditional roaming from your home carrier can be very expensive. Travel eSIM plans often cost:

• A fraction of daily roaming fees
• Much less than pay-per-MB charges

Check your regular SIM contract to compare roaming costs compared to our eSIMs.

If you run out of data, you can purchase a top-up or buy a new eSIM plan.

Your eSIM plan starts when you first connect in your destination country.

You can safely install your eSIM before departure.

You need to have an active internet connection to install the eSIM, so it’s best to install before you travel or using Wi-Fi.